MUTU operates in highly regulated environments where independence, impartiality, and consistency are fundamental.
To ensure trust from regulators, clients, and international accreditation bodies, MUTU implements an integrated management system supported by clear ethical principles, strict impartiality safeguards, and anti-bribery commitments.
These policies guide decision-making across all certification, inspection, and testing activities and are regularly reviewed to align with international standards and accreditation requirements.
Integrated Management System
MUTU implements an Integrated Management System to ensure consistent quality, safety, environmental responsibility, information security, and ethical conduct across all testing, inspection, and certification activities.
This system integrates internationally recognized standards—including quality management, environmental management, occupational health and safety, information security, and anti-bribery—into a single, coherent framework. It enables MUTU to manage risks, maintain impartiality, comply with regulatory and accreditation requirements, and continuously improve organizational performance.
The Integrated Management System is applied across all operational levels and is regularly reviewed to ensure its effectiveness, relevance, and alignment with international standards and stakeholder expectations.
Read Our Integrated Management System Policy
Anti-Bribery Commitment
PT Mutuagung Lestari Tbk is committed to anti-bribery practices in carrying out all of its services, including certification, inspection, and testing, while also controlling bribery-related risks.
Any incidents of fraud, dishonesty, theft/embezzlement, violations in the procurement of goods and services, abuse of position/authority, bribery/gratification that occur within PT Mutuagung Lestari Tbk or are related to the company will be promptly investigated and reported.
PT Mutuagung Lestari Tbk analyzes reports and follows up on violations based on the evidence provided, while ensuring protection for the whistle blower.
Whistle blowers must provide at least the following information:
- Type of violation.
- Time of occurrence, such as date, day, and hour.
- Parties involved in the violation.
- Other evidence supporting the occurrence of the violation, such as transaction documents in visual, audio, or paper form.
- Information about other witnesses who observed the incident but were not involved in the violation.
Reports must be supported by relevant data and are intended for the benefit of the company, not to bring down an individual.
Reports can be submitted to the Head of the Risk Management Subdivision or the highest leadership of PT Mutuagung Lestari Tbk via:
- Email: [email protected]
- Website: www.mutucertification.com
- Mailbox: Jl. Raya Bogor KM 33.5 No. 19 Cimanggis, Depok 16953
WBS Website
MUTU International (MUTU) is committed to anti-bribery practices in all of its services, including certification, inspection, and testing, while controlling bribery-related risks. To monitor the effectiveness of the implemented anti-bribery management system, MUTU provides a reporting service that is independently and professionally managed. The MUTU Whistleblower System is directly connected to the Anti-Bribery Compliance Function Team, which is overseen by the Board of Directors.
Violation reports may be submitted in either Indonesian or English through the provided channels.
Each report will be responded to and further investigated by the Anti-Bribery Compliance Function through procedures that protect the rights of the whistle blower. MUTU guarantees protection and confidentiality for every whistle blower. Reporting through the Whistleblowing System is conducted under the principles of anonymity, confidentiality, and independence.
Whistle blowers are encouraged to provide their identity when submitting complaints and to ensure that all information regarding their identity and reports is kept confidential. Reporting through the Whistleblowing System is conducted under the principles of anonymity, confidentiality, and independence
MUTU WBS Reporting Channels
- Email: [email protected]
The whistle blower’s email address will not be shared with MUTU’s Code of Ethics/HR Department without the whistle blower’s consent. - Mail
Attention: Anti-Bribery Compliance FunctionAddress:
Jl. Raya Bogor KM 33.5 No. 19 Cimanggis, Depok 16953Reporting forms can be downloaded here and submitted with complete information.
- SMS Service
Whistle blowers will be served without having to disclose their identity.
Stakeholders may use the reporting channels above at any time when they encounter unethical behavior or violations of the Code of Ethics and Conduct.
Read Our Code of Conduct & Anti Bribery Policies
Commitment of Impartiality
Impartiality is a fundamental principle in MUTU’s certification, inspection, and testing activities. MUTU is committed to conducting all operations objectively, independently, and free from any commercial, financial, or other pressures that could compromise the integrity of its decisions.
To safeguard impartiality, MUTU establishes clear boundaries between certification activities and consultancy, manages conflicts of interest, and requires all personnel and associated parties to comply with strict ethical and professional standards. These measures ensure that certification outcomes are based solely on objective evidence and applicable standards.
This commitment is formally documented, communicated across the organization, and regularly reviewed to ensure continued compliance with international accreditation requirements and stakeholder expectations.
Read Our Commitment To Impartiality
